Monday 8 March 2010

What facilities & services do business travellers most value in a hotel room?

We have now been managing the Plough and Harrow hotel in Birmingham for 10 days and are starting to consider what services and facilities we should be aiming to provide in the bedrooms when we start our refurbishment. The hotel will be operating in the mid 3 to 4 star market in close to the centre of Birmingham.

As a person who stays in hotels in this market on a regualr basis I have formed my own opion about what I expect to find but would like to know what other people think.

So what tell me what, in your opinion, you want to see in new bedrooms. To help here are my top 10:

1) Larger beds - 5 or 6 foot minimum with quality duvets, pillows and bedding.
2) TV with freeview
3) Ipod docking station
4) Free internet access
5) Good levels of lighting
6) Plenty of power sockets - at desk level
7) A good quality desk chair
8) 24 hour room service
9) Laptop Safe
10) Interesting biscuits on the tea and coffee tray

Post your views using the comments link below.

Thanks
Robert Smith
Posted by Robert Smith at Monday, March 08, 2010

6 comments:

  1. sharon searle10 March 2010 at 11:25

    I would like a bath robe, even if its just a lightweight one, and a fan if no air con as the air can get quite stale in hotel rooms.

    ReplyDelete
  2. Lene Rysgaard10 March 2010 at 22:13

    Agree on:
    Quality duvets & pillows
    Free internet access
    Good levels of lighting
    Plenty of power sockets - at desk level
    A good quality desk chair

    Futher more I would like:
    Free fresh fruit, nuts & water
    Fit kits in the room
    A good hair dryer
    Bathrobe & slippers
    Facemask in the minibar

    ReplyDelete
  3. Robert Smith11 March 2010 at 09:49

    Hi Sharon and Lene

    Many thanks for comments.

    Regards
    Robert

    ReplyDelete
  4. Anonymous19 May 2010 at 14:25

    Out of interest I wonder how much Lene would like to pay for a room with all these add ons.

    ReplyDelete
  5. Fabrice Burtin14 July 2010 at 15:52

    More important than a free internet connection is a fast and reliable internet connection... More here http://fabriceburtin.com/2010/07/03/should-internet-connection-be-free-in-hotels/

    ReplyDelete
  6. John Hogan8 September 2010 at 18:08

    1) quality duvets, pillows and bedding. YES
    2) TV with freeview DEPENDS ON MARKET
    3) Ipod docking station PROBABLY
    4) Free internet access YES
    5) Good levels of lighting YES
    6) Plenty of power sockets - at desk level YES
    7) A good quality desk chair YES
    8) 24 hour room service DEPENDS ON MARKET
    9) Laptop Safe ???????
    10) Interesting biscuits on the tea and coffee tray COULD BE A NICE POINT OF DISTINCTION

    Robert
    I found your name as a contact on a linkedin connection from Ruth Temple, who is also linked to me

    Interesting points you make on choices - I have found they all depend on your client base and their most important needs.

    John.Hogan@hospitaliyeducators.com

    ReplyDelete

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